7-Day Window
Return requests must be submitted within 7 days of delivery
Original Condition
Items must be unused, unopened, and in original packaging
Fast Refund
Refunds are processed within 5–7 business days of item receipt
We accept returns for the following reasons:
- Defective or damaged product — item arrived broken, leaking, or unusable
- Wrong item received — the item delivered does not match your order
- Not as described — significant difference from the product listing (color, size, formula)
- Expired product — item has passed its expiry date at the time of delivery
- Allergic reaction — with documented evidence (photo + description)
Change-of-mind returns are accepted for sealed / unopened products only, within 7 days.
- Opened or used beauty products (for hygiene reasons)
- Products returned more than 7 days after delivery
- Items without original packaging or missing accessories
- Products purchased during a final-sale or clearance event
- Gift cards or promotional vouchers
- Fragrance testers or free samples
- Go to Track My Orders and find your order
- Click "Request Return" on the order details page
- Fill in your reason and description — the more detail, the faster we process it
- Submit the form — you'll receive an SMS confirmation immediately
- Our team reviews within 1–2 business days and contacts you with next steps
Alternatively, you can call us at +880-1744-315381 or email support@glowmart.com.bd.
Once your returned item is received and inspected:
- Mobile Banking (bKash / Nagad / Rocket) — refund within 3–5 business days to your original number
- Cash on Delivery — refund via bKash/Nagad; you'll be asked for your number during review
- Card payment — refund to the original card within 5–7 business days
Shipping costs are non-refundable unless the return is due to our error (wrong item / defective product).
We offer exchanges for the same product (e.g. different shade) subject to stock availability. If the replacement item costs more, you'll be asked to pay the difference. If it costs less, the difference is refunded. To request an exchange, mention it in your return request description.
Do I need an account to submit a return?
No. Use your order number and phone number — no login required.
What if I ordered as a guest and lost my order number?
Contact us at support@glowmart.com.bd with your name and phone number and we'll look it up.
Can I return part of an order?
Yes. Just describe which specific items you want to return in the description field.
What if my item arrived damaged?
Take a photo of the damage and include it in your description. Damaged-item returns are prioritized and shipping is covered by us.